Privacy Policy

Kona Bands LLC ("Kona Bands," "we,"
"us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share the personal information you provide to us when you visit our website, make a purchase, or otherwise interact with us in our capacity as a manufacturer and retailer of wedding, anniversary, and mourning rings.

Last Updated: October 9, 2025

1. Information We Collect

We collect personal information from you in a few different ways:

A. Information You Provide Directly

This information is collected when you place an order, create an account, sign up for our newsletter, contact customer service, or interact with us at a physical location. This may include:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.
  • Payment Information: Details required to complete a transaction, such as credit card numbers, debit card numbers, or other payment account information. (Note: Payment processing is typically handled by a third-party payment processor, and we do not store full payment card details.)
  • Account Information: Username and password.
  • Order Details: Products purchased (including type of ring: wedding, anniversary, mourning), customization requests, and transaction history.
  • Communications: Information you provide when you contact us via email, phone, or online forms, including feedback, support requests, and service inquiries.

B. Information Collected Automatically

When you visit our website, certain information is automatically collected, which may include:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, including the pages you view, the links you click, and the time and duration of your visit.
  • Tracking Data: Data collected through cookies, web beacons, and other tracking technologies.

C. Information from Third Parties

We may receive information about you from other sources, such as:

  • Payment Processors: Information related to your payment transaction (e.g., confirmation of payment).
  • Shipping Providers: Information to track delivery and confirm receipt.
  • Advertising & Analytics Partners: Data to help us measure and improve our marketing efforts.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • Fulfilling Orders and Services: To process your purchase transactions, manufacture and deliver your custom-made rings, and provide related customer service.
  • Account Management: To manage your registered user account.
  • Communication: To respond to your inquiries, send you service-related messages (like order updates), and provide information you have requested.
  • Marketing and Promotions: To send you newsletters, promotional offers, and information about new products or services, in accordance with your preferences. You can opt-out of marketing communications at any time.
  • Personalization: To tailor your experience on our website, such as displaying relevant products and content.
  • Security and Fraud Prevention: To protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
  • Analytics and Improvement: To analyze usage trends, track customer preferences, and improve the design, functionality, and security of our website and services.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties only as necessary for our business operations:

  • Service Providers: We share information with vendors, consultants, and other service providers who perform services for us or on our behalf, such as:
  • Payment processing and authorization.
  • Shipping and logistics.
  • Website hosting and maintenance.
  • Marketing and advertising services.
  • Professional services (legal, accounting, auditing).
  • Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Kona Bands LLC, or (iii) act in urgent circumstances to protect the personal safety of users or the public.
  • Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction.

4. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access/Disclosure: The right to request a copy of the personal information we hold about you.
  • Correction/Rectification: The right to request that we correct any inaccurate or incomplete personal information we have about you.
  • Deletion/Erasure ("Right to be Forgotten"): The right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out of Marketing: The right to opt-out of receiving marketing communications from us. You can typically exercise this right by clicking the "unsubscribe" link in the marketing emails we send you.
  • Object to Processing: The right to object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please submit a request using the Contact Information provided below.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from accidental loss, unauthorized access, misuse, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous
unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Information, Data Sharing & Messaging Terms and Conditions 

If you have questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

KONA BANDS LLC 

601 WASHINGTON AVE SUITE J

MANAHAWKIN, NJ 08050

Email: Hello@KonaBands.com 

Phone: 1-833-411-5662

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Kona Bands LLC, from 833-411-5662 regarding account notifications, customer care, delivery notifications, marketing. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 833-411-5662 or hello@konabands.com. Mobile opt-in information is never shared with third parties.